Return & Refund Policy

Return & Exchange Policy

Shop with Confidence

At Prime Leather Shop, we want you to shop with confidence. If your jacket isn't the right size, we offer a 30-day size exchange from the date your order is delivered.

30-Day Size Exchange

We provide FREE SIZE EXCHANGE ACROSS AUSTRALIA on all standard-size jackets.

If your jacket doesn't fit, simply contact us within 30 days of delivery, and we'll help you exchange it for the correct size.

Once we receive and inspect your returned item (usually within 72 hours), your replacement jacket will be processed and dispatched promptly.

Exchange Eligibility

To be eligible for a size exchange, your item must:

  • Be returned within 30 days of delivery.
  • Be unworn, unused and in original condition.
  • Have all original tags attached.
  • Be free from damage, stains, odours or alterations.
  • Be suitable for resale.

Custom-Made Jackets

Custom-made or made-to-measure jackets are produced specifically for you and cannot be refunded.

If there is a sizing issue with your custom order, please contact our customer support team and we'll work with you to find the best solution.

Important Notes

  • Sale or clearance items are final sale and cannot be returned or exchanged
  • Custom-made or made-to-measure items are not eligible for refunds but can be exchanged

Refunds

We offer a full refund only if:

  • The product is defective
  • The item is damaged during shipping
  • You received the wrong product

Refunds are not provided for change of mind.

  • Refund requests are processed within 7 business days after inspection
  • Funds will be returned to your original payment method
  • Processing time may take 10–15 business days depending on your payment provider

No Refunds for Change of Mind

We do not offer refunds for:

  • Change of mind.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with photographs of the issue.

We'll arrange either:

  • A replacement item, or
  • A full refund, where applicable,

at no additional cost to you.

Need Help?

If you have any questions about returns, exchanges, or sizing, please refer to our FAQs or contact our support team — we’re always happy to assist.